⚠️ Compensation in the event that Please refer to the cancellation policy for information on cancellations.
📦 Order Acceptance Order acceptance is contingent to product availability, delivery locations, and delivery time. The order could be approved or rejected. After evaluating the situation and informing the consumer, the order may be canceled. In this instance, the whole amount that the consumer paid is returned to their bank account or Poirei.com wallet.
🚚 Delivery Attempts There will only be one delivery attempt. Before selecting a delivery time, please make sure the receiver is available. A second effort will not be made, and the order will be canceled, if the receiver is not accessible when it is delivered. In this situation, there will be no reimbursement.
💳 Refund Process Orders that are being processed within 48 hours of the delivery date will have their refunds paid to their Poirei.com wallet. Within 15 working days, your payment method will get your refund.
🏠 Address Requests for Changes Address changes are only accepted for free up to 24 hours prior to delivery. 1️⃣ We charge Rs 200 if the address is altered within 24 hours of delivery. 2️⃣ If an address change request is not approved, the order will not be canceled or refunded.
📍 Pincode Requirements It is the user’s obligation to enter the right pincode in the delivery address. The relevant delivery address should be mapped to the pin code. Occasionally, the address given does not match the local pin code.
The following situations occur if the pin code given in the address area is incorrect: 1️⃣ If the address entered is in a non-serviceable region, the order is canceled and no refund will be issued. The system verifies the delivery by looking at the pincode, and it may accept the order if the address is not in a serviceable area. 2️⃣ The fees associated with the newly inserted pin code will be incurred if our staff alerts you about an incorrect pin at your address and you choose to have delivery made to the new pin code. If you do not want to pay for the charges associated with the right pin number, you cannot cancel the transaction and receive a refund.
📝 Key Points: Our greatest offers are the goods and services listed on Poirei.com, and we make every attempt to provide comparable, high-quality goods and services. The purpose of these terms and conditions is to prevent any potential conflicts.
1️⃣ Depending on the different market situations, all items displayed on the website, their descriptions, and their pricing are subject to change periodically. 2️⃣ In the city of your choice, orders are accepted and delivered within TIME SLOTS. Every request is handled in accordance with the order time slot.
⏰ 1. Orders placed at midnight may be delivered at any time between 11:00 PM and 12:30 AM. It can be done between 10 PM and 12:30 AM in small towns or distant areas.
⚖️ 2. Poirei.com maintains the right, at any time and with or without prior notice, to alter, halt, or stop selling any goods or services.
📏 3. The weight, size, color, and other product details that are listed beside the product images are only estimates and suggestions. The goods that are delivered may differ somewhat from the photos.
✅ 4. Product availability, delivery locations, and time all affect whether an order is accepted. The order could be approved or rejected. After evaluating the situation and informing the consumer, the order may be canceled. In this instance, the entire sum paid is reimbursed.
❌ 5. We reserve the right to cancel the order at our discretion and will not provide a refund if we discover fraudulent activity.
☎️ 6. We will attempt to get in touch with the client if a duplicate order is submitted with identical data, and if we don’t hear back from them, we will execute both orders. After then, no further arguments will be considered.
🎉 7. In the event of midnight delivery on holidays like Valentine’s Day, Christmas, or New Year’s, there is no assurance that the items will be delivered within the times specified on the website. Mother’s Day, and so on. Orders will be processed and delivered within fifty-two hours of the chosen date and time.
🚫 8. Orders placed under the “Same Day Delivery” category cannot be canceled.
🚪 9. There will only be one delivery attempt. Before selecting a delivery time, please make sure the receiver is available. A second effort will not be made, and the order will be canceled, if the receiver is not accessible when it is delivered. In this situation, there will be no reimbursement.
🕒 10. You must notify us at least 24 hours prior to the delivery date if you need to reschedule your purchase.
🔍 11. Before signing the receipt, the recipient should inspect the order. If it is damaged, the recipient should refuse to accept it, and the delivery person will send a replacement. Please give the replacement at least six hours to complete.
📦 12. In the following situations, the order will be deemed successful and complete: the sender provided the incorrect address; the delivery location is locked; the recipient is unavailable; or the recipient has declined to accept the order for personal reasons (not related to Poirei.com’s goods or services).
🚫 13. If our delivery officer is not given permission to enter the delivery site, the order shall be deemed successfully and fully executed. For instance, orders when the recipient number is unreachable and the delivery destinations are establishments such as hospitals, government offices, society, resorts, hotels, or any other private or public property.
🌧️ 14. In some situations, such as severe weather, riots, strikes, elections, bandhs, and on busy days like Valentine’s Day, Mother’s Day, Rakhi, New Year’s Eve, etc., delivery times, if given, cannot be guaranteed. In such cases, it would be impossible to cancel the order, and it would be completed on the following days.
📞 15. Within four hours of receiving the goods, you must notify our customer care if you believe it does not live up to your expectations. After reviewing your complaint, the customer service team will make the proper conclusion.
🌐 Terms and Conditions – For International Orders
📦 The final product delivered may differ in shape, size, brand, or color depending on local stock availability.
💌 Since the “Message on card” service is complimentary, it may not be available in all delivery zones. In such cases, a digital message will be sent instead.
🚚 If the item is delivered via our courier partners, the delivery date is only an approximation and may vary by up to two days earlier or later.
📞 As courier partners usually do not make prior calls, please ensure someone is available at the delivery address to receive the package.
🔄 Once an order has been dispatched, it cannot be changed or rerouted. Redelivery is not supported. A new order must be placed for delivery to the same or another address.
🛠️ If the product received is damaged, incorrect, or of poor quality, please contact our customer service within one business day (between 9 AM to 6 PM IST) from the date of receipt.
❌ Order cancellations made 48 hours before delivery will incur a 10% fee, while cancellations between 24 to 36 hours before delivery will incur a 20% charge. No refund is available for cancellations within 24 hours of delivery.
🔄 If your ordered product is out of stock, we will reach out to offer a substitute. If no response is received within 1 hour (for same-day delivery) or 4 hours (for other deliveries), we will send the alternate product to avoid missing your special occasion.
⚠️ Even though ingredients are listed in the product description, please notify us in advance of any dietary preferences or allergies before ordering. We won’t be liable for issues arising from such cases.
🚫 Packages returned due to reasons like “House Locked,” “Receiver Not Available,” “Incorrect or Incomplete Address,” etc., will not be resent. Items returned after 2–7 days in transit cannot be reused. A fresh order is required for reshipping. In rare cases, a refund may be issued with a 10% deduction.
📲 To ensure timely delivery, we may contact the recipient even if the order was marked as a “surprise.”
🎁 Rakhi – Terms and Conditions (for India and International)
🎨 The rakhi design displayed will be shipped unless it is out of stock. In that case, a similar or higher-value design will be sent as a replacement.
🍬 If the image features a branded sweet box, a branded option like Haldiram or Bikaji will be delivered based on local stock. If no brand is shown, the sweets will be locally sourced from reputable shops, considering ongoing pandemic-related supply issues.
⏳ Orders marked for 3-day shipping are delivered within 3 days in 95% of cases, but may take up to 5 days. Orders with a 5-day timeline could arrive 1–2 days earlier or later. COVID continues to impact logistics.
🍫 Replacements for chocolates or other products are done only for orders placed in the last week before delivery, where timely arrival is critical. Substitutes are within the same category and of equal or better quality. For instance, Cadbury Dairy Milk may replace Cadbury Fruit & Nut if unavailable.
🚪 Items returned due to “House Locked,” “Receiver Not Available,” “Incorrect Address,” or “Shifted” will not be re-shipped. Packages returned after 6–7 days in transit are unsuitable for resending. A new order must be placed for re-shipping.
🌍 In countries outside India, courier services do not attempt to resolve address errors and simply return the package. We are not liable in such cases. Re-delivery costs must be borne by the sender. Couriers may accept incomplete addresses, but it is the sender’s responsibility to provide accurate and full address details, including apartment numbers.
💵 Orders will only be re-shipped after the applicable re-shipping fee has been paid.
🌿 Caring Tips for Plants
📦 Carefully unpack the plant upon delivery and ensure the soil remains intact.
💧 Please water the plant immediately upon receipt, as it may arrive dry due to being in transit for several days.
⏳ Poirei.com is not responsible for delays caused by courier or postal services. We commit only to dispatching your order within 4 working days of payment or by the confirmed delivery date.
❌ Same-day plant delivery orders are not eligible for cancellation.
⚠️ If you receive a damaged or incorrect plant or accessory, please notify our Customer Service team within 6 hours. Our vendor will assess the complaint based on their delivery standards.
🍂 Leaves or stems that appear dry are not considered damaged unless they are visibly broken.
🎉 Plant orders for special occasions such as Diwali, New Year, Pongal, etc., cannot be cancelled once they are confirmed.
🪴 Pot design may vary based on stock availability, but the material (plastic or ceramic) will match the one selected during the order.
