By signing this document, the user certifies that they have read and understood Poirei.com’s Privacy Policy. Additionally, the user agrees to be bound by the terms and conditions set forth herein.
1. Limited User
Users are granted limited rights to download information or software from Poirei.com. The following restrictions apply:
Users may not reverse-engineer, modify, reproduce, distribute, transmit, publicly display, perform, publish, license, create derivative works from, transfer, or sell any material obtained from the Website.
Content may only be copied or reproduced with prior written consent and proper citation of Poirei.com as the original source.
Mass reproduction, content replication for commercial/non-commercial purposes, or unauthorized data alteration is strictly prohibited.
2. User Conduct and Rules
You commit to using the Website and the Service solely to upload and post appropriate content and communications. For instance, but not only, you commit to refraining from:
Defame, abuse, harass, stalk, or otherwise violate others’ legal rights.
Post or transmit any material that is defamatory, offensive, infringing, obscene, or illegal.
Upload content protected by intellectual property laws unless you own or have authorization.
Distribute files with viruses, corrupted code, or malware.
Initiate surveys, contests, chain letters, or pyramid schemes.
Download or distribute files that you know—or reasonably should know—are not legally shareable.
Modify or remove copyright, trademark, or proprietary notices from uploaded content.
Violate any service-specific rules or codes of conduct.
Breach any applicable law in India or abroad.
Breach any clause within this Agreement.
3. Content Posted on Site
No part of the Website or its content may be:
Copied, republished, uploaded, posted, publicly displayed, encoded, translated, or mirrored to any other server or medium.
Used for commercial purposes unless explicitly permitted.
Permitted Downloads: You may download product/service-specific content if:
All proprietary notices remain intact.
The material is used for personal, non-commercial purposes only.
The content is not altered.
You do not issue any warranties or representations regarding such content.
Ownership of Uploaded Content: All content you upload (text, images, audio, video, etc.) becomes the property of Poirei.com. By uploading, you grant us perpetual, worldwide, and transferable rights to use your content for any purpose, including promotional use, subject to our Privacy Policy. No compensation is owed to you.
4. User Warranties and Representations
You warrant that:
The content you provide is owned by you or you have full rights to it.
It does not violate any intellectual property or proprietary rights of others.
No legal disputes are pending against the use of the content in connection with Poirei.com.
5. Intellectual Property Rights
Unless otherwise stated, Poirei.com owns all intellectual property rights on the Website—including but not limited to copyrights, trademarks, patents, designs, trade secrets, source code, and graphics.
You retain ownership and liability for content you upload, including text, media, and data. By publishing content on the Website, especially in services designed for public interaction, you grant other users a non-exclusive license to view and use your content.
6. Links to Third-Party Sites
Poirei.com may contain links to external websites (“Linked Sites”). These are provided solely for user convenience. Poirei.com does not control or endorse, and is not responsible for, any Linked Site’s content or communication. You are advised to verify information independently.
7. Disclaimer of Warranties and Limitation of Liability
Although Poirei.com has made every effort to ensure that all of the material on the website is accurate, Poirei.com does not guarantee or make any claims regarding the completeness, accuracy, or quality of any service, product, or data.
Poirei.com shall not be liable for any direct, indirect, punitive, incidental, special, consequential damages, or any other damages resulting from:
(a) The use or inability to use the Services;
(b) Unauthorized access to or alteration of the user’s transmissions or data;
(c) Any other matter relating to the Services, including, without limitation, damages for loss of use, data, or profits.
Whether based on contract, tort, negligence, strict liability, or any other legal theory, Poirei.com is not responsible for:
Any delays or inability to use the website or related services.
Failure to render or provide services.
Any information, software, products, services, and related graphics obtained through the website.
Any damages resulting from the use of the website.
Furthermore, Poirei.com will not be accountable for:
Any unplanned suspension of website access due to technical reasons or causes beyond Poirei.com’s control.
The website’s unavailability during routine maintenance operations.
Users acknowledge and accept that:
Any content or data downloaded or otherwise obtained from the website is done at their own risk and discretion, and users are solely responsible for any data loss or damage to their computer systems resulting from such actions.
No Warranties
Except as otherwise noted in writing, this website, and all the materials, products (including but not limited to software), and services made available through it, are provided on an “as is” and “as available” basis, without any express or implied representations or warranties.
Specifically, Poirei.com makes no guarantees that:
The website will always be accessible, or accessible at all.
The information on the website is accurate, truthful, comprehensive, or non-misleading.
Poirei.com will not be held responsible for anything related to the contents, use, or other aspects of the website.
Additionally, Poirei.com does not guarantee that:
This website or any associated content, materials, software, or services are free from viruses or other harmful components.
Servers or communications from the website are completely secure.
Nothing on this website is intended to constitute advice of any kind.
User Communication and Consent
When placing an order on the website, users must provide a valid working phone number. By registering this number:
You grant Poirei.com permission to contact you via phone and/or SMS for order and service-related communication.
Your personal information will not be used to send unsolicited commercial messages or calls.
8. Indemnification
You agree to indemnify and hold harmless Poirei.com from any claims, damages, liabilities, and legal costs arising from your breach of these Terms or misuse of the Website or its services.
9. Termination
Poirei.com reserves the right to suspend or terminate your access if any of these Terms are violated.
Upon termination, Poirei.com may delete related content, with no liability to you.
You are responsible for any outstanding payments for services or products prior to termination.
10. Governing Law
These Terms shall be governed by and interpreted under Indian law. Jurisdiction for any disputes lies exclusively with the courts in Bangalore, India.
11. Interpretation of Number and Gender
Words in singular include the plural and vice versa.
Pronouns include all genders as applicable.
“Including” shall be interpreted as “including, without limitation.”
12. Severability
Any provision of these Terms that is found to be invalid or unenforceable in whole or in part will only be affected by the invalidity or unenforceability of that provision or a portion of it; the remaining portion of the provision and all other provisions of these Terms will remain fully enforceable.
13. Report Abuse
Users are entirely liable for any information or materials they contribute to the website in accordance with these terms. Before the materials are posted on the website, Poirei.com does not review them in any manner. The information that users publish or upload on the website is not verified, endorsed, or otherwise vouch for by Poirei.com. If a user’s post contains, for instance, offensive remarks or anything that is protected by copyright, a trademark, or another law, they may be held legally responsible. Please notify info@Poirei.com of any misuse or violations of these terms that you become aware of.
14. Product Description:
Poirei.com disclaims all duty for the accuracy, completeness, reliability, timeliness, and error-free nature of the product description or any other information on this website.
15. Limitation of Liability:
POIREI.COM WILL NEVER BE HELD RESPONSIBLE FOR ANY KIND OF SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES RELATED TO THESE TERMS OF USE, EVEN IF THE USER HAS BEEN WARNED BEFOREHAND THAT SUCH DAMAGES MAY OCCUR.
16. Pricing:
The prices of our items are shown on our website and are referenced in these terms. Indian rupees are used for all pricing. Poirei.com has the right to alter prices, goods, and services.
17. Payment:
When using any of the payment methods on the website, we will not be held accountable or take any liability whatsoever for any loss or damage that occurs to you, either directly or indirectly, as a result of:
No authorization for any transaction or transactions, or
Going over the predetermined limit that you and your “Bank(s”) have mutually agreed upon,
Any problems with payments resulting from the transaction, or
Transaction rejection for any other cause or reasons.
All payments you make for goods or services on the website must be done in Indian Rupees, which are accepted in the Republic of India. Regarding purchases made on the website, the website will not support transactions using any other type of money. We may ask for supporting documentation (such as government-issued identification and proof of residence) before shipping or delivering your product in order to verify that you are the owner of the payment method you used to make the transaction. This is done in an effort to give our users a secure online buying experience.
18. Acceptance of Orders:
Orders may be placed using the IOs app, Android app, or website.
We only take orders by mail and customer service phone in the event of unusual circumstances.
19. Exactness Not Guaranteed:
Poirei.com thus disclaims any warranties about the final product’s look and finish as it is delivered to the customer. Delivery of an identical reproduction of the items shown on the website is not guaranteed by us.
When it comes to flower-related items, the arrangements displayed on websites may change somewhat from the real products delivered since florists use various wrapping paper, baskets, and decorating materials. Freshness and availability also affect the delivery of flowers of the exact same type or color. Due to unforeseen circumstances, we can decide to provide a flower or basket of the same monetary value.
When it comes to cakes, the bakeries follow the photographs as a reference, but they prepare the same flavor cakes in their own unique way. As a result, even if the cakes have the same flavor, they may not appear same. We will send a comparable cake of the same monetary value if the cake you requested cannot be delivered because of unforeseen circumstances.
For any other items, we will supply a comparable product with the same monetary value if we are unable to deliver the identical product because of unforeseen circumstances.
20. Products and Services Delivery – Date and Time Slots:
The user can choose from the time periods offered at checkout. These are the customer’s chosen times and dates. Although we make every effort to deliver on the chosen day and time, there is no guarantee. We guarantee that the ordered goods and services will be delivered within 24 hours of the desired delivery date and time. If you don’t, we won’t reimburse the money before then.
The delivery window for daytime delivery is 10 AM to 8 PM
Orders placed at midnight may be delivered at any time between 11:00 PM and 12:30 AM.
It can be produced between 10 p.m. and 12:30 a.m. in small towns or distant areas.
Orders that are not delivered within the allotted time frame will not be refunded.
There will only be one delivery attempt. Before selecting a delivery time, please make sure the receiver is available. A second effort will not be made, and the order will be canceled, if the receiver is not accessible when it is delivered. In this situation, there will be no reimbursement.
In some situations, such as severe weather, riots, strikes, elections, bandhs, and on busy days like Valentine’s Day, Mother’s Day, Rakhi, New Year’s Eve, etc., delivery times, if given, cannot be guaranteed. In such cases, it would be impossible to cancel the order, and it would be completed on the following days.
Delivery requests for special day delivery are handled up to 52 hours prior to the specified delivery date and time slots.
21. Special Days for Poirei.com are:
Mother’s Day, Father’s Day, Diwali, Holi, Valentine’s Day, Rose Day, Teddy Day, Proposal Day, Hug Day, Kiss Day, Friendship Day, Raksha Bandhan, Christmas, and New Year.
22. Delivery Policy
Upon shipment of your order from Poirei.com, title and risk of loss pass to the customer. From that point forward, Poirei.com will not be held liable for any loss or damage to the products.
23. If the Recipient Receives Damaged Products
Inspection Before Acceptance: The recipient is advised to inspect the delivered items—especially cakes, flowers, and other perishable goods—before signing the receipt.
Refusal in Case of Damage: If the products are visibly damaged, the recipient should refuse the delivery and immediately contact Poirei.com customer service.
Timely Notification Required: All issues must be reported within 4 hours of receiving the goods. After 4 hours, no refund or replacement requests will be accepted.
Replacement for Severely Damaged Items: In cases of severe damage, products will be replaced. Please allow at least 6 hours for the replacement to be completed.
Courier Product Complaints: Any complaints related to items sent via courier must be raised within 6 to 8 hours of delivery. Complaints raised beyond this period will not be addressed.
24. Non-Eligible Minor Damages
Minimal or cosmetic issues will not qualify for refunds or replacements, including:
Missing name/message on cakes
Absence of flower decorations for name/message
Minor issues with cake cream, cake decorations, or flower packaging
25. “Keep as Surprise” Orders
If you select the “Keep as Surprise” option:
The order will be delivered without revealing the sender’s information.
If the recipient refuses the order, Poirei.com will share the sender’s details with the recipient so they can accept it.
If the recipient still refuses, the order will be returned and considered fulfilled.
Due to time-sensitive nature and perishability of products, Poirei.com will make every effort to deliver within the selected time slot.
26. Customer Support
For questions, concerns, or feedback regarding our website or services (excluding copyright issues):
📧 Email: info@poirei.com 📞 Customer Service: +91-7005229001 🕐 Available Daily: 8:00 AM to 11:00 PM
27. Non-Delivery of Products
Poirei.com makes only one attempt to deliver your order. For perishable goods, additional delivery attempts may be made at our discretion; however, in such cases, extra delivery charges may apply.
If the delivery attempt fails, the order will still be considered fulfilled and no redelivery or refund will be offered. The following circumstances may result in failed delivery:
Incorrect delivery or shipping address provided by the customer.
Premises are locked or inaccessible at the time of delivery.
Incorrect contact information (landline, mobile number, or extension) that prevents our team from reaching the recipient.
Recipient refuses to accept the delivery.
Goods delivered to a gatekeeper, neighbor, or alternative recipient, as instructed by the original recipient.
Recipient is unavailable at the provided address during delivery.
